Writing customer service resume can be highly demanding task for people not versed in this, for others who are more experienced it can be easy and even effortless. However, both groups are aware that in resume writing process, samples are of major importance in fine resume shaping and giving it a final touch. No matter which group you belong, resume samples can help you by offering better solutions and alternatives for what you already wrote and help you improve it. This is specifically good when you want to get maximum out of what you have done by now. Also, examining excellent resume sample can guide you in writing from scratch, or be a good source when you simply want to update resume with new information.

As you can read in Customer Service Resume Sample, there is an additional benefit you can get by examining various samples, and undoubtedly the biggest is preventing possible appearing of errors and mistakes. Even to the most skilled writers happen to make mistakes, not to mention those without any experience. The common thing to many people is they do not look at final version of their resumes for potential grammatical, punctuation, spelling, formatting and other mistakes they could made. This type of resumes finishes in garbage before even had a chance to say something about their writers, in matter of fact, these kinds of resumes says much more. I don't know if you are able to see advantage of this kind of situation, but I undoubtedly see a huge opportunity to shine over a dozens only by this simple thing.

Different companies will need different types of customer service representatives. Consequently, applicants are advised to use customized resumes which are adequately written for open position. Thus this is another benefit from using samples, as you can easily search the web for appropriate customer service resume sample for the different types of jobs. On the other hand, you may get confused with the fact that all of them appear to be basically identical, if not even the same. This is why I would like to write short summary of how to write resume and provide you a sample structure which is universal for all customer services. Below you will find structure of resume sample with chronologically sorted elements by importance. 

 Contact Details

The top of resume is reserved for your personal information. This includes your first name, family name, telephone number, home address, operating email address.

Resume Objective

Resume objective consist of sentence or two which best describes you, your goal, your potentials, and your motivation for applying to this job... In this sentence you should tell why you should be employed prior to other candidates. Customization of this sentence is crucial in customizing resume for each job. This is where reader firstly land when open each resume. If objectives are not customized, your chances of getting hired drastically decreases. Thus it will look like you are not really interested to work in their company, rather it will look like you are sending same resume for each job and present you as disorganized and incomplete person.

Your accomplishments on previous job tells more about you than anything else you will write in resume. Wherever you were working you probably did something positive for company, whether it is promotion or great sales you must mention it in this part.  This is part where you should show off. Write your achievements and highlight them simply because you want them to drive attention. 

Writing down skills should be also done in chronologically order. If you have already wrote general skills, take some additional time to write custom skills desired for specific job. Always mention general skills as they are expected to be seen.

Your education might not be needed for performing this job, but this is an essential part of resumes, and you must write it. Good thing would be to mention additional courses you took in order to boost your skills and knowledge.

Work Experience 

You already wrote your accomplishments, so this is not part where you should write stories, simple make a list of jobs you performed in past together with your job position.


Even if this part is not written for employer, if you miss to write it, you will probably never get to interview. Reason for this is hidden in software who are first to read resumes and search for particular keywords. Those who match are passed to employer, those which not match instantly end up in trash. Did is why I love to say that keywords are the most important part of each resume.

This is general structure of customer service resume sample, if you follow this structure, you can't make mistake. However, it would be good to send your resume on verification to some experienced person and even pay for this service. We provided link above to a great source of resume samples, and you can check it for more information.
How To Write An Outstanding Resume
There are several most common questions I was asked in my entire customer service career, and almost all of them are related to the resume writing. Here are few of them that I frequently receive: 
  1. How an outstanding customer service resume should look like? 
  2. What should it contain in order to be outstanding? 
  3. What are the most important things to be pointed out?

Many people make mistake on the first step of writing resume. They spend too much time in choosing templates and analyzing resume samples. The thing is that this is not that important as it is the information inside. Of course you should choose template which will better show off your qualities and capabilities, but in matter of fact all of them are designed to do so.

So what would be the first thing which makes a resume become outstanding? The answer on this question is the second question itself which I pointed out earlier. The content, information within its lines is what makes a resume better than other. That's what makes a resume winning. Aside from the fact that some resumes themselves are better than others only because of the information they provide about the person and the applicant is chosen by that, there are resumes which are almost written without any point. 

People think they can write one resume and send it on dozens addresses, but this is a huge mistake. If you are not able to write resume for particular job, than you are in fact not so interested in this job, and remember, what the employer wants to see is a burning desire in you for a chair that he offers. Therefore, avoid this error simply by customizing your resume for each job you apply. It can take some time, but it is worthwhile. 

The second question answer is hidden in the third question, just as it was the case with first two, with one small difference, it provides the answer on third as well. If you better look at them, you may see it yourself, they are placed chronologically, and provide answer on the previous. 

In order to become outstanding, a resume must contain the most important information about the applicant. Yes you are right, this is so obvious, but people usually make mistake over here. People provide unnecessary info on their education, pointing out skills which don’t bring them any value nor are needed for the job, write wrongly conceptualized objectives, and after all they blame someone else for not passing forward to interview. 

A resume must contain clearly and catchy written objectives, skills and experience, which must be highlighted and shine like the star, in order to become outstanding. Check this post with customer service resume samples to better understand what I mean with this. 

And maybe the best answer on all questions is that you must be an outstanding person in order to make your resume become outstanding. If you are not yet, then become one ASAP, you don’t have to much time, only one life is offered to each of us, and you are the main role in yours. Make yourself believe that you are an outstanding person, and soon you’ll really be!


Customer service is the heart of every company which is in charge to beat in the rhythm of the clients. 

Why do I attach such significance to customer service? 

Exclusively because the people whose job is to perform contact with clients bear a huge responsibility on their backs. Given that customers are ‘raison d'être’ of every company, it is logical that those who are in the first contact line with customers, bear the greatest responsibility. 

Website Wikipedia defines it best: 

The provision of service to customers before, during and after a purchase”. Do you now agree with me that the customer service lifeblood of every company?

When you say it like that in fact, it is clear that this is not a job for anyone!

I do not want to say that this is a job for Superman, but considering how much responsibility, and at the same time what is the nature of the job, people who want to develop a career in this field, must have expressed and defines certain character characteristics and skills. 

So let's take a little peek into the personality traits that adorn these seemingly ordinary people in this great info graphic.

But before, it would be perfect if you now (but really now) write down all your skills, and compare them with those on image that follows below. 

I heartily recommend you to do so. For you, this is the best way to check how much you are actually able to work in customer service. 

Put your skills to the test and do so. Take a clean sheet of paper and start.

25 Skills for Excellent Customer Service

If you listened to me and did this simple test, you now have greater insight into are you really the right person for this job. 

Now that you are familiar with all the skills that this job requires to be performed with success, you can decide if you really are able to do it. 

If yes, than let’s continue with our friendship