Customer service is the heart of every company which is in charge to beat in the rhythm of the clients.
Why do I attach such significance to customer service?
Exclusively because the people whose job is to perform contact with clients bear a huge responsibility on their backs. Given that customers are ‘raison d'être’ of every company, it is logical that those who are in the first contact line with customers, bear the greatest responsibility.
Website Wikipedia defines it best:
The provision of service to customers before, during and after a purchase”. Do you now agree with me that the customer service lifeblood of every company?
When you say it like that in fact, it is clear that this is not a job for anyone!
I do not want to say that this is a job for Superman, but considering how much responsibility, and at the same time what is the nature of the job, people who want to develop a career in this field, must have expressed and defines certain character characteristics and skills.
So let's take a little peek into the personality traits that adorn these seemingly ordinary people in this great info graphic.
But before, it would be perfect if you now (but really now) write down all your skills, and compare them with those on image that follows below.
I heartily recommend you to do so. For you, this is the best way to check how much you are actually able to work in customer service.
Put your skills to the test and do so. Take a clean sheet of paper and start.
If you listened to me and did this simple test, you now have greater insight into are you really the right person for this job.
Now that you are familiar with all the skills that this job requires to be performed with success, you can decide if you really are able to do it.
If yes, than let’s continue with our friendship.