There are several most common questions I was asked in my entire customer service career, and almost all of them are related to the resume writing. Here are few of them that I frequently receive: 

1. How an outstanding customer service resume should look like? 
   
2. What should it contain in order to be outstanding? 
   
3. What are the most important things to be pointed out?
   

Many people make mistake on the first step of writing resume. They spend too much time in choosing templates and analyzing resume samples. The thing is that this is not that important as it is the information inside. Of course you should choose template which will better show off your qualities and capabilities, but in matter of fact all of them are designed to do so.

So what would be the first thing which makes a resume become outstanding? The answer on this question is the second question itself which I pointed out earlier. The content, information within its lines is what makes a resume better than other. That's what makes a resume winning. Aside from the fact that some resumes themselves are better than others only because of the information they provide about the person and the applicant is chosen by that, there are resumes which are almost written without any point. 

People think they can write one resume and send it on dozens addresses, but this is a huge mistake. If you are not able to write resume for particular job, than you are in fact not so interested in this job, and remember, what the employer wants to see is a burning desire in you for a chair that he offers. Therefore, avoid this error simply by customizing your resume for each job you apply. It can take some time, but it is worthwhile. 

The second question answer is hidden in the third question, just as it was the case with first two, with one small difference, it provides the answer on third as well. If you better look at them, you may see it yourself, they are placed chronologically, and provide answer on the previous. 


In order to become outstanding, a resume must contain the most important information about the applicant. Yes you are right, this is so obvious, but people usually make mistake over here. People provide unnecessary info on their education, pointing out skills which don’t bring them any value nor are needed for the job, write wrongly conceptualized objectives, and after all they blame someone else for not passing forward to interview. 

A resume must contain clearly and catchy written objectives, skills and experience, which must be highlighted and shine like the star, in order to become outstanding. Check this post with customer service resume samples to better understand what I mean with this. 

And maybe the best answer on all questions is that you must be an outstanding person in order to make your resume become outstanding. If you are not yet, then become one ASAP, you don’t have to much time, only one life is offered to each of us, and you are the main role in yours. Make yourself believe that you are an outstanding person, and soon you’ll really be!

Customer service is the heart of every company which is in charge to beat in the rhythm of the clients. 

Why do I attach such significance to customer service? 

Exclusively because the people whose job is to perform contact with clients bear a huge responsibility on their backs. Given that customers are ‘raison d'être’ of every company, it is logical that those who are in the first contact line with customers, bear the greatest responsibility. 

Website Wikipedia defines it best: 

The provision of service to customers before, during and after a purchase”. Do you now agree with me that the customer service lifeblood of every company?

When you say it like that in fact, it is clear that this is not a job for anyone!

I do not want to say that this is a job for Superman, but considering how much responsibility, and at the same time what is the nature of the job, people who want to develop a career in this field, must have expressed and defines certain character characteristics and skills. 

So let's take a little peek into the personality traits that adorn these seemingly ordinary people in this great info graphic.

But before, it would be perfect if you now (but really now) write down all your skills, and compare them with those on image that follows below. 

I heartily recommend you to do so. For you, this is the best way to check how much you are actually able to work in customer service. 

Put your skills to the test and do so. Take a clean sheet of paper and start.

If you listened to me and did this simple test, you now have greater insight into are you really the right person for this job. 

Now that you are familiar with all the skills that this job requires to be performed with success, you can decide if you really are able to do it. 

If yes, than let’s continue with our friendship.